We may in our absolute discretion, refuse or cancel a Transaction Request if:

(a) we are unable to verify your identity;
(b) we are unable to verify the identity of the Beneficiary if required;
(c) you do not comply with information, information confirmation and/or document requests; or
(d) we believe you are using the Services, or you are allowing it to be used, in breach of these Terms & Conditions or any applicable laws, rules or regulations.

Where we have refused or cancelled a Transaction Request we may also, at our discretion, temporarily or permanently suspend your registration associated with your Account Details (“Registration”). Where we temporarily or permanently suspend your Registration, or refuse or cancel a Transaction Request, MPmoney is entitled to deduct any reasonable cancellation fee, cost or expense incurred by MPmoney (“Cancellation Fee”) before making any refund.

MPmoney will have no responsibility for any fees or charges you may incur by the use of a particular Payment Method to fund a Transaction Request. These may include but not limited to unauthorised overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat use of the Services as a cash transaction rather than a purchase transaction.

We do not accept any liability for any potential charges, losses to you or any third party resulting as a result of fees charged by any intermediary (correspondent) banks or by the beneficiary bank. Any such charges are not within our control and are not charged by us. We will send the full Payout Amount as outlined in the invoice.

We do not accept any liability for any potential losses to you or any third party resulting from a non-payment or a delay in payment of the intended receiving amount (“Payout Amount”) to the Beneficiary or failure to perform a Transaction Request under the Services if you are in breach of your obligations listed earlier.

In order to comply with our obligations under relevant laws, MPmoney reserves the right to request further information or evidence relating to the purpose of a transaction, source of wealth to fund the transaction and the relationship between the Customer and the Beneficiary.

We will use, hold and disclose personal information about you in accordance with our Privacy Policy.

Notwithstanding this, MPmoney may, in its absolute discretion, attempt to cancel your Transaction Request if you have informed us that you wish to revoke it. In some cases, MPmoney may have already initiated a request for funds to be paid out to your Beneficiary by its service provider that cannot be reversed, and therefore cannot guarantee cancellation will be successful. For successful reversals MPmoney will normally refund your money, less any reasonable reversal charges and any Cancellation Fee, within five (5) Business Days.

If you have any problems using the Services or are aware of any unauthorised or incorrectly executed Transaction Request, contact us through the channels listed at the end of these Terms &Conditions without delay.

A request for a refund must be submitted in writing (including by email) or in person at an MPmoney branch or Affiliate branch giving the sender's full name, address, and phone number, together with the Transaction Request number, Transaction Amount and the reason for your refund request.

If we have executed the Transaction Request in accordance with the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction Request. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee to do so.

Where MPmoney has executed the Transaction Request that was not in accordance with the Transaction Request, MPmoney will refund the full Total Amount paid to MPmoney. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations that may have occurred between the time you pay us the Total Amount and the time of the payment to the Beneficiary. Any refunds will be credited back to the same Payment Method used to fund the Transaction Request and in the same currency.